Flyspray

Hello again,

I was wondering (again ) if the following scenario is possible for this bug tracking solution:

Our company uses this bug tracker mainly for helpdesk issues. However, our main users (except IT department) don’t seem to easily understand how to change the status of a ticket, they aren’t interested in doing that also.

So I would like to know if there is a way that we can develop some automatisation in changing the status automatically after customer replies to a message.

Let’s see the following scenario:

1. user A posts a new task
2. user B assigns himself (or other) to that specific task - the status automatically is changed to Assigned
3. user B replies to task by adding a comment - as a result of adding the new comment the task status should change automatically to Waiting for customer - without the need that user B to change the status
4. user A checks the comment from user B and decides to comment back to him. After pressing the Add comment button, the status should change automatically to Waiting for assignee

If the task is needed to have another status, the users can change them manually, but the automated part should be the waiting for customer and assignee.

On a basic algorithm it shouldn’t be hard (if user is logged in and is task owner, then after comment, task detail - status changing to id 4-5 from task-statuses table on mysql; if user is logged in and assigned to task, after adding comment change status 4-5 from task-statuses table).

I saw this thing on an otrs platform and it is quite ok for a simple user like ours.

Is there any way that we can personalise the flyspray in this way?

If yes, please give us an elaborate answer with what I should do for this to work.

Thanks in advance.

Edit by peterdd: renamed task summary

Affected versions: at least Flyspray 0.9.9(.7/*?) up to Flyspray 1.0 RC1

Original report: Title ‘Problem regarding 0.9.7 (1.0) to 1.0 RC-1 update’

I tried to update BT from modified version (database in original state) 0.9.7 to 1.0 RC-1 but I got strange error.

PHP is 5.6.

I try to use:
Precompiled with 3rd party libs for PHP5.6

and was doing as was written on upgrade procedure.

Strange is that “D:\SShopBT\includes\class.flyspray.php” there are errors regarding writtable path... Because the path is correct and all other Joomla and Wordpress web sites are working correctly..

After upgrade web site do not work att all. Login not working - just get error. So I must reverse (use backup) database and files.

Server is Windows Server and IIS (Internet Information Services)..

Complete error was (also seen in screenshot):

Warning: is_writable(): open_basedir restriction in effect. File(C:\PHP-temp) is not within the allowed path(s): (D:\) in D:\SShopBT\includes\class.flyspray.php on line 1162 
Warning: is_writable(): open_basedir restriction in effect. File(C:\PHP-temp) is not within the allowed path(s): (D:\) in D:\SShopBT\includes\class.flyspray.php on line 1164 
Warning: is_dir(): open_basedir restriction in effect. File(C:\Windows\TEMP\e865fa2fdfc11dbb32cc6262d247e766) is not within the allowed path(s): (D:\) in D:\SShopBT\includes\constants.inc.php on line 82 
Warning: Cannot modify header information - headers already sent by (output started at D:\SShopBT\includes\class.flyspray.php:1162) in D:\SShopBT\header.php on line 14 
Warning: Cannot modify header information - headers already sent by (output started at D:\SShopBT\includes\class.flyspray.php:1162) in D:\SShopBT\header.php on line 15 
Warning: Cannot modify header information - headers already sent by (output started at D:\SShopBT\includes\class.flyspray.php:1162) in D:\SShopBT\header.php on line 16 
Warning: session_start(): Cannot send session cookie - headers already sent by (output started at D:\SShopBT\includes\class.flyspray.php:1162) in D:\SShopBT\includes\class.flyspray.php on line 893 
Warning: session_start(): Cannot send session cache limiter - headers already sent (output started at D:\SShopBT\includes\class.flyspray.php:1162) in D:\SShopBT\includes\class.flyspray.php on line 893 
Warning: Cannot modify header information - headers already sent by (output started at D:\SShopBT\includes\class.flyspray.php:1162) in D:\SShopBT\index.php on line 93 
Warning: Cannot modify header information - headers already sent by (output started at D:\SShopBT\includes\class.flyspray.php:1162) in D:\SShopBT\index.php on line 94 Headers are already sent, this should not have happened. Please inform Flyspray developers.

As you can see on screenshot attachment the GUI on mobile view is not OK.

I marked with red field what need to be fixed.

Phone used: Samsung Note 4.

I upgraded from 0.9.9 to 1.0-beta2 a few hours ago. I received an error about oauth during the upgrade (didn’t think to take a screenshot). In any case, the upgrade otherwise seemed to go smoothly. When I subsequently closed a few tasks people who weren’t assigned to receive notifications for those tasks, even old consultants whose account I had disabled years ago, received the email notification. I also received lots of bounced emails from accounts whose email addresses were no longer existant.

Has anyone else experienced this? I’ve gone into the database and null’d out the email addresses of old accounts to prevent further spam. Not only did it notify everyone who had an account (active or disabled) but it put their email address in the To: field for all to see.

Hi,

I can’t see the Editor when I make new task. Also when I editing a exciting task.

See nothing to put any HTML code in it. Can you help me!?

I use this version: Flyspray 0.9.9.7

While editing an existing task, there’s a “+” button you can click to add a comment as part of the edit. Unfortunately this is just a plaintext box instead of the HTML editor used everywhere else, so it’s impossible to get proper line/paragraph breaks if a comment is entered with this UI.

This problem makes it necessary to edit a task and add a comment as two separate steps, whereas in 0.9.9.6 it was possible to do them together in one step.

Note that this is the case with syntax_plugin=”none”. I don’t know if it’s also a problem when using other values for that setting.

One of my task has 8.9166666666667 days left. This is very very very very accurate !

A rounding would look better !

Running Alpha2 now, Cannot use this on 'reported version' here on this site

Edit: Rounding is adhoc fixed on 2015-06-21 in dev in template file, but code should IMHO be centralized, not template, see comments

This task can maybe splitted into separate sub tasks.

Task properties

Current situation

Ideas

Multi select option styling

Custom fields

When I scroll down the page to see more of the task list and then click on one of the column headings to sot by this heading, the answer page doesn't scroll down to the table.

I think there are 2 technical solutions for that:

1. set an name/id a-anchor on top of the table and on each column heading link add for example '#tasklist'.

2. add a js-sorter with complete extra search and sort ajax-backend with e.g. libs from http://datatables.net/ This requires aleso writing a server side handler for taking the ajax requests (respecting user permissions!) and is only usable if js in enabled in browser. So this second solution can only be a luxury comfort function.

When some url to a bug is redirected to the login page, because the user does not have the right to see the bug without login, the user should be redirected after the login to the url he wanted to see.

Maybe redirect to /login/?next=/task/X and put the next-url in a hidden field in the login-form, so flyspray can redirect to the correct page after login.
Even preserving anchor-urls (#comment-YYYY) would be cool, but i guess this needs Javascript to work.

On a project or ticket basis should be able to hook in and possibly also share permissions

I was really impressed with Flyspray and about to use it as our bug tracker, but then I discovered quite a big problem. You can't restrict users from seeing full task details.

I would really love the ability to let them only see the summary. My reason being is that I'm needing a bug tracker for my game, and bugs reported can be easily abused, and will be abused, if people can just read bug reports and see how to replicate them.

The reason I don't like just unchecking the "View Tasks" option, is because they wont be able to see if there is already a task about the bug, so we would just get flooded with duplicate reports on the same bugs.

At work, we would need to be able to do extractions from the list of regular Flyspray tasks. Have you the ability to integrate this functionality into the interface later.

Flyspray should be able to render attached patches visually like, for example, Bugzilla: https://bugzilla.wikimedia.org/attachment.cgi?id=4807&action=diff

Currently, only one owner can be applied per category (at least, that's what the tooltip implies). The ability to add more than one user, a user group, or a mix of the two to a category would be ideal.

Often times, more than one programmer will work on and maintain a feature that cannot be divided into subcategories with the various programmers dispersed accordingly. In such cases, setting all such programmers as owners of the category is beneficial in that they will all receive notifications.

Also, having a parent category's owner receive alerts if no owners are specified for a sub-category benefits from this ability. I may have a "User Interface" group that has all of my UI developers in it; assigning the group to the "User Interface" root category means all relevant developers find out about a new issue that was not directed elsewhere.

One potential conflict does arise with another Flyspray feature. If "Auto-assign a task to the category owner" is enabled, care must be taken to assign no users or the first user to the task; personally, I would prefer no one being assigned and seeing the wording changed to "Auto-assign a task to sole category owners". Worst case scenario would be another option asking if no one or the first user would be assigned to a task in that instance; if a group is specified, the first user in the group would be chosen.

FS version: 1.0-rc9
PHP version: 7.4.15
database: mysql
php.ini: error_reporting = E_ALL | E_STRICT

Steps done to create the problem:
- Login as Admin or User, with name “Admin”, not with email.

Experienced behavior:
PHP Notice: Trying to access array offset on value of type bool in …/flyspray-1.0-rc9/includes/class.flyspray.php on line 812

A possible fix is attached as patch.

Think, it is this line in currend code:
https://github.com/Flyspray/flyspray/blob/5b0a3d80fc9612ca8e8743450fbf2c8243b5bf47/includes/class.flyspray.php#L836

The last build is very old, it is possible to create a new build?
- The last RC: 2 years soon
- The last stable: 9 years soon

GitHub Releases section:
- https://github.com/Flyspray/flyspray/releases

Latest release
v1.0-rc9
136c339

Flyspray 1.0-rc9

@peterdd peterdd released this Apr 22, 2019

Stable: http://www.flyspray.org/docs/download/

Flyspray 0.9.9.7 - 28 May 2012

It would be nice to have a description field to put a brief note about the work done for a given effort item. This would help when using effort tracking for the purpose of making invoices to a client.

Steps done to create the problem:
Visit https://bugs.flyspray.org/index.php?do=register in a private browser window (so you are logged out)

Put in an already taken username (e.g. Stefan or Stefan2)

Expected behavior:
Username gets red and a note appears that username already is taken

Experienced behavior:
Username gets green and registration of a new user proceeds with sending a notification mail with confirmation code.
After putting in the confirmation code in provided page, user gets presented a “username is already taken, choose another” (where?) message, and has to re-start registration process from beginning and hopefully this time choose a not taken name.

I use a personal email server with a self-signed certificate (i’m not sure if it’s possible to use my https certificate for that? i don’t even kind of understand what all I did to get this email server setup, and I don’t really want to mess with it... especially since my https certificate comes from Let’s Encrypt... so i might have to muck with the email server every 60 days ... not sure?) ..

anyway, when I try to connect to it with Flyspray, I get above the Test Email button, “Completely unexpected exception: Unable to connect with TLS encryption
This should never happend, please inform Flyspray Developers”

Most systems have a way to override and accept an invalid cert, but I’m not seeing anything obvious about doing that with Flyspray. Does a function for this already exist, or do we need a way to do that? (alternatively, I would accept help in properly configuring my email lol)

After updating from “1.0-rc6” to “1.0-rc7 dev” there is missing controls menu on writer. Look attachment.
How to solve this?

Is there any settings to enable this or I’m missing something...

Since we have a lot of tasks pending, our team leader wants a specific status (let’s say: Waiting for dispatch) to be marked with a green background in tasklist.
Can you please help me to make this mod?

Thanks in advance.

• Use github releases for the release? peterdd: Yes, currently only source releases without 3rd party vendors.

The Flyspray 1.0alpha1 .zip file release unzips directly to the current directory.

.zip files from github unzip to it’s own directory (flyspray-master.zip unzips to flyspray-master/ ). This is a bit safer, because you cannot accidently mess your directory structure with it.

• The release should contain the binary fontawesome files instead of linking to the external CDN. Removes one dependency/singlepointoffailure. How this can be configured for automation? included in Flyspray source now.

• document how a release is exactly created. (consistency, reliability, automation, knowledge sharing for maintainers see below )

• Get in contact with os distributions, that could add Flyspray releases to their repositories (*BSD, Linux distributions, ..) This repositories could add the dependencies like ADODB within the packages (.rpm, .deb,..)

• Get in contact with web hosting providers who provide integreated 1-click installs of software for their web hossting customers.

• Get in contact with container builders (docker, ..)

Steps how to do a Flyspray release (since Flyspray 1.0 RC)

Keyboard navigation is not documented

grep -r 'accesskey' *

Due to the needed implementation of an anti csrf system into Flyspray 1.0,
this are a side effect issues we need to address:

Due the required replacement of action links to form buttons:

• The user cannot just see anymore the target url of the action by hovering over the link. We can compensate that in the simpliest case by using the title-tag as additional info to the user. Trust not full reestabilished that way, but better than nothing and user has fear to click a form button.

Javascriptless CSS3-toggles:

• Some clickable labels don’t show pointer icon when :hover. CSS issue, easy fix.